Larnaca – In Larnachas first electricity service, the customer called the electric appliance service office and was directed to a technician who would take a sample of the customer’s electrical appliance.
The technician would take the sample and then the customer would be charged the full amount of the appliance’s cost, plus a portion of the cost of replacing the broken circuit breaker, the technician said.
In this case, the repairman charged $847.60 for the service.
The customer is now paying $1,078.40 for the entire service.
But Larnaas Electric Appliance Service Manager Paul Gros said the customer is entitled to an additional $60.90 for the total service.
“That’s why it’s called an incremental charge,” he said.
Gros said that the company does not know the exact cost of the service, but said the total charge is “probably” $1.80 for each of the four service providers.
The total bill for the electric service is $1.,075.80, Gros added.
“The customer’s only responsibility is to be aware that it’s being billed and that there is a possibility that it may not be correct,” Gros wrote in an email to CBC News.
“If they are in doubt about the service or are not sure whether it is correct, they are advised to call the customer service number and we will make an inquiry to determine if it’s correct.”
He said the charge is only for the initial service and the customer should be aware of the possibility that a repairman will not charge the full price of the bill.
Gens charge is not a deterrentFor the customer, it is not clear why the charge would be so high.
Gros acknowledged that the customer may have misread the invoice, but added that the charge will not deter people from returning the service to the company.
“As long as it’s done correctly, it’s all right,” Gens said.
“If the customer was in doubt, they should call our customer service and they will get the total bill.”
The customer who contacted CBC News said he was happy to see the charge go up.
“I was just shocked, it wasn’t good.
I was thinking that this was a little overpriced, and the service should be the same,” said the man, who wished to remain anonymous.”
And now I know that the electric appliances are a little more expensive than the regular ones, but I don’t feel bad about that.
The customer is right, we are charging more.”
Gros explained that a customer who is in doubt after getting the service will receive a refund.
“You have to take responsibility for the damage, but you don’t have to pay for it,” he explained.
“They are not charging the full cost of repair.
We charge a reasonable amount, but we will be refunded the amount that you paid for the electricity.”